Customer Support

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Customer Support

We take pride in offering personalized support to all of our customers. From ordering new systems to installation, training, troubleshooting and optimization, Accedian Networks' staff is dedicated to helping you get the most from your investment.

Dedicated to your success, Accedian Networks’ technical support staff is composed of highly experienced telecom engineers with backgrounds in network design, operations, test & measurement and performance monitoring. Each team member possesses a solid background in multi-service connectivity including extensive protocol knowledge of Carrier Ethernet, IP/MPLS SONET, SDH, PDH and legacy datacom protocols.

Our Ether-PRO ™ services suite comprises a full range of technical support, product maintenance, extended hardware warrantees, training and professional services. Flexible support packages offer Ether-PRO subscribers extended support hours, access to software and firmware upgrades, onsite visits from our staff to help optimize their Accedian Networks solution, and spare units maintained on-site for rapid service recovery.

Collocated with our engineering development facilities, our technical support staff and verification labs are setup to provide the fastest possible response to any issue related to your Accedian Networks solution.

We offer five easy ways to access support resources and reach our support team:

Contact Form

Phone

Fax

Email

Customer Portal

Our support personnel are available 24 hours a day, seven days a week throughout the year. All after-hour calls are routed directly to our Tier-3 support team for the fastest-possible problem resolution. If on-site support is required, we can quickly deploy support personnel to your premises.