Company Description:

Accedian Networks^™ is the leading provider of High Performance Service Assurance^™ solutions for Carrier Ethernet networks. Our family of wire-speed service demarcation and performance monitoring equipment consistently outperforms switches or routers. With a unique hardware-based FastPAAs^™ processor at the core of every product, you get the lowest possible latency, most accurate and granular service performance monitoring and traffic conditioning currently available. Accedian Networks, we ARE performance!

Job Description:

Within a stimulating and challenging environment that promotes Agile development methodologies (ATDD, TDD, Continuous Integration, etc.) and that uses the SCRUM framework for project management, we are looking for a Technical Support Engineer that can actively provide technical assistance and training to customers and resellers by performing the following duties. The equipment being supported is an Ethernet Demarcation Device.

Responsibilities:

• Provide support and technical issue resolution via E-Mail, phone and other electronic medium.
• Provide pre and post-sales support to our sales team and resellers.
• Set up equipment to simulate a customer’s network to assist the test and development team in reproducing issues.
• Provide training to clients, resellers and our sales team in person and using web sharing tools (Webex).
• Obtain good understanding of OS and application operations related our company’s EMS (Element Management Systems). (Sun platform, Oracle database) that we support for our customers.
• Identify and log any defects that need to be escalated to the development or production team.
• Be available for 24/7 on-call support, approximately one week per month.
• Be available for travel.

• Bachelor degree or equivalent experience in telecommunications (minimum 5 years).
• CCNA or CCNE or MEF Professional is an asset.
• Excellent written and oral communication skills.
• Passionate and self-motivated with the ability to learn quickly and independently.
• Team player capable to interact efficiently within multi-disciplinary engineering team.
• Pragmatic approach to problem solving.
• “Can-Do” attitude to overcome any kind of challenges.
• Team player capable to interact efficiently within multi-disciplinary engineering team.
• English