About 72 percent of organizations surveyed by Vanson Bourne say their business processes take too long and need to be speeded up, says Progress Software Corporation, which sponsored the study.
The study of respondents from 400 large companies across the United States and Western Europe quizzed respondents about operational responsiveness and the ability to make real-time decisions.
Findings showed that a large proportion of businesses still feel they have some way to go before they are able to respond to market or customer changes quickly enough to be competitive.
“The quest for faster operational responsiveness is becoming more urgent now external factors such as social networking have boosted speed of response,” says Dr. Giles Nelson, senior director of strategy, Apama division of Progress Software. “If organizations can’t keep up with the pace of customer feedback, they will find themselves exposed to competitive threats.”
On average, 22 percent of survey respondents in the United States say that by the time they see a change or trend in one of their processes they have missed the opportunity to react to it. Some 54 percent said there are information gaps in decision-making.
As a result, 94 percent of companies globally think access to real-time data is important to them and 82 percent are planning on investing in real-time technology by the middle of 2010 in the hope of speeding up internal processes.
“Bad news now travels very quickly,” ays Nelson. “Companies need to ensure they’re not stuck in the slow lane when it comes to a response to customer issues.”
“The overwhelming majority of people we spoke to recognize the importance of responding quickly to customers and to be much more responsive to changes in market conditions,” he says. Unfortunately, in most cases at present the process and information reporting infrastructure can’t match that vision, he maintains.
http://web.progress.com/en/inthenews/companies-stuck-in-o-10062009.html
About 72 percent of organizations surveyed by Vanson Bourne say their business processes take too long and need to be speeded up, says Progress Software Corporation, which sponsored the study.
The study of respondents from 400 large companies across the United States and Western Europe quizzed respondents about operational responsiveness and the ability to make real-time decisions.
Findings showed that a large proportion of businesses still feel they have some way to go before they are able to respond to market or customer changes quickly enough to be competitive.
“The quest for faster operational responsiveness is becoming more urgent now external factors such as social networking have boosted speed of response,” says Dr. Giles Nelson, senior director of strategy, Apama division of Progress Software. “If organizations can’t keep up with the pace of customer feedback, they will find themselves exposed to competitive threats.”
On average, 22 percent of survey respondents in the United States say that by the time they see a change or trend in one of their processes they have missed the opportunity to react to it. Some 54 percent said there are information gaps in decision-making.
As a result, 94 percent of companies globally think access to real-time data is important to them and 82 percent are planning on investing in real-time technology by the middle of 2010 in the hope of speeding up internal processes.
“Bad news now travels very quickly,” ays Nelson. “Companies need to ensure they’re not stuck in the slow lane when it comes to a response to customer issues.”
“The overwhelming majority of people we spoke to recognize the importance of responding quickly to customers and to be much more responsive to changes in market conditions,” he says. Unfortunately, in most cases at present the process and information reporting infrastructure can’t match that vision, he maintains.
http://web.progress.com/en/inthenews/companies-stuck-in-o-10062009.html
